Keyboard Input Issue When Using Certain CTRL Hotkeys
Incident Report for Nutanix
This incident has been resolved.
Posted May 26, 2022 - 10:12 PDT
We have identified the issue and implemented a fix. Affected users should only need to refresh their browser page or reload Frame App and then resume their Frame session to apply the fix. We will continue to monitor this issue closely while customers validate that the issue is resolved.
Posted May 26, 2022 - 09:33 PDT
We are receiving reports that keyboard input within a Frame session stops working after a user presses Left CTRL+V or Left CTRL+ALT. After using the hotkey the Left CTRL key can become stuck (requiring the user to click Left CTRL again to unstick the key) or the application window that the user is using loses focus (requiring the user to click on the application window).

This issue seems to be intermittent and is affecting users accessing from Windows and Linux endpoints (macOS does not seem to be affected) using either a browser or Frame App.

We are investigating this issue and will provide updates as soon as they become available.
Posted May 26, 2022 - 09:05 PDT
This incident affected: Frame Platform (