We are now seeing sessions start normally again. Some users may still see issues for a few minutes, but otherwise we expect that the issue is resolved.
Posted Jun 12, 2017 - 14:07 PDT
Update
We've deployed an update to address the issue. While a backlog of session requests remains, users will continue to see some issues starting sessions until we clear out the backlog - which is currently in progress.
Posted Jun 12, 2017 - 13:54 PDT
Identified
We have identified the root cause of the issue and are working to resolve it. We will continue to post updates on status of the system here.
Posted Jun 12, 2017 - 13:22 PDT
Update
We continue to see issues starting sessions on several accounts. When the issue occurs, users starting from the Launchpad will see an "Almost there, hang tight" message following the normal "Connecting to Frame" message. The issue has created a backlog of session start requests that our backend team is working to clear.
Posted Jun 12, 2017 - 13:04 PDT
Investigating
We are seeing issues starting sessions on Sandboxes, utility servers and in some cases on production instances across multiple accounts. We are investigating the issue and will post updates here.