Unable to start new sessions on Frame main production accounts

Incident Report for Nutanix

Resolved

Further testing confirms that the system is fully operational. We've closed this status update as resolved, but will continue to monitor.

Posted Mar 24, 2018 - 11:51 PDT

Monitoring

We have deployed an update to resolve the issue and have verified that sessions can be started again. We will continuing monitoring the system, however, to ensure the resolution addresses all new sessions.

Posted Mar 24, 2018 - 11:47 PDT

Identified

We are currently experiencing an issue that prevents users from starting new sessions on Frame's main production system (accounts on Frame Publisher are not affected). Users in existing sessions are also not affected and are able to continue working. We have identified the issue and are working to resolve it as soon as possible. Please check back at status.fra.me for updates.

Posted Mar 24, 2018 - 11:10 PDT